President Ferdinand Marcos Jr. has ordered the Department of Transportation (DOTr) to ensure that passengers affected by flight disruptions related to the ASEAN Summit can rebook their flights for free, get full refunds or convert their tickets into travel credits without additional charges.
Presidential Communications Office Undersecretary and Palace Press Officer Claire Castro said Transportation Secretary Vince Dizon was coordinating with airlines to protect passengers from additional expenses.
“Ipinag-utos ng Pangulo kay DOTr Secretary Vince Dizon na siguraduhin na walang pasahero ang malalagay sa alanganin ngayong gaganapin ang ASEAN Summit. Kasalukuyan nang nakikipag-ugnayan ang ahensya sa mga airlines para sa kapakanan ng mga pasahero,” she said.
Dizon earlier said no international flight cancellations were expected, although delays could occur because aircraft carrying ASEAN delegates would be given priority.
Heightened security operations in Metro Manila, particularly at the Ninoy Aquino International Airport (NAIA), could also affect flight schedules as foreign leaders are expected to arrive for the summit.
Under the arrangement, affected passengers must be given the option to rebook without paying additional fees or penalties, receive a full refund or convert their tickets into travel funds for future trips.
Dizon assured passengers that the government and airlines would work to ensure they would not shoulder additional costs resulting from the disruptions.IMT
